Kenzer&Co.
  Home  |  Games  |   Periodicals  |  Webstrips  |  Forums  |  Contact Log In |  Cart Contents  |  Checkout | 
Your Account
Your Email Address
Your Password
  Join the Kenzer & Company community!

Having trouble viewing the forums on your phone? Click Here for Mobile Version
  Visit the Official HackMaster website!
  Social Media Links

KoDT Webstrips

Kenzerco Development Blog



Knights of the Dinner Table Group

HackMaster Group

Kingdoms of Kalamar Group

Categories
Board and Card Games

Clothing and Merchandise

Miniatures Games

Periodicals

Role Playing Games

PDF Products

Print On Demand Products

Special Offers

Retailer Direct Sales
  Visit the Official Aces & Eights website!
Best Sellers
01.KoDT Subscriptions start at
02.Player's Handbook
03.Bag Wars Saga
04.Black Hands 2010 Special #1 (of 2) (PDF)
05.HackMaster Basic (free)
06.Black Hands 2010 Special #2 (of 2)
07.Tales from the Vault 5
08.HackJournal #030 (PDF)
09.GameMaster's Guide (pre-order)
10.Black Hands 2011 Special (PDF)
11.HackJournal #031 (PDF)
12.White Palette, Ivory Horns (PDF)
Information
Privacy Policy
Shipping Rates and Info
How do I get my PDF?
Change of address (KoDT subs)
Submission Guidelines
Artist Shoutout
Playtester Info
KODT Advertising Rates
Store Locator
Refund Policy
Where are the Webstrips???
Copyright Notice
Links
Contact Us
  Quick Links
Cries from the Internet
Discussion forums
HackMaster Association
Ladies of Hack
Kenzer & Company Clothing
Quick Find
 
Use keywords to find the product you are looking for.
Advanced Search
How do I get my PDF? HEADING_TITLE

The easiest way to download your PDF is often to go to the main page of our web site (make sure you're logged in) and look for the "You Have A Download" box on the left-hand side of the page, between the "Information" and "Quick Find" boxes:

Download box

Click on the product link, and the download box should pop up.

Alternatively, go to your "My Account" section of the website:

My Account

From there you can follow the link to show all of your recent orders. Select the order in which you purchased the PDF and near the bottom of the order summary will be a link marked "Download Links".

All downloads are good for at least 30 days and 5 attempts.

If you're having trouble downloading, here are some suggestions:
1) Turn off your security settings/programs before you try to download, then turn them back on after the download is completed. You might also consider adding http://www.kenzerco.com to your "allow list" in the security settings to avoid this problem in the future.
2) Download the file to your computer before attempting to open it. Don't try and open it directly from the download link.
3) If you receive a popup that this file has been damaged or not a supported file type, this can be related to Symantec products like Norton Personal Firewall or Norton Internet Security. If you have either of these installed, you can determine if they are causing the problem by saving the file to your computer and checking the size of the file. If the file is listed as 0 bytes you need to temporarily disable Norton Internet Security or Norton Personal Firewall. Then save the PDF file to your hard-drive again. There is also a setting in Adobe Reader that can affect performance during the download process.

Below are some steps that you can take to work around any problems that you may encounter.

Firefox / Netscape

Symptom:During the PDF download you get an error message suggesting that it could not open the PDF and that it was not a supported file type or that the file is damaged. To determine if this is related to NPF or NIS:
Option 1:
Close your browsers
Open Adobe Reader
Go the the 'Edit' menu and select 'Preferences'
In the left column select 'Internet'
Uncheck 'Display PDF in browser'
Click OK
Next time you attempt to open the PDF chose to save the file to your computer
Right click on the file after you have downloaded it and view the 'properties'
The file size will be 0 bites
Disable NIS or NPF and the file will download correctly.
Option 2:
Close Firefox or Netscape
Open the PDF with Internet Explorer

Symptom: As the PDF download is in progress, the browser 'hangs' and the PDF does not open. This is due to the plug-in that is trying to open the PDF within the browser.

Steps
Close your browsers
Open Adobe Reader
Go to the 'Edit' Menu and select 'Preferences'
In the left column select 'Internet'
Uncheck 'Display PDF in browser'
Click OK and try again

Internet Explorer

Symptom:When attempting to open a PDF the browser becomes a blank white screen. At this point the browser hangs and the PDF does not open. This is due to the plug-in that is trying to open the PDF within the browser

Steps
Close your browsers
Open Adobe Reader
Go to the 'Edit' menu and select 'Preferences'
In the left column select 'Internet'
Uncheck 'Display PDF in browser'
Click OK and try again.

Symptom:The PDF download appears to be working, but very slowly. This is typically due to Adobe attempting to update itself on the fly.

Steps
You can wait for the update and install to complete, or
Close your browsers
Open Adobe Reader
Go to the 'Edit' manu and select 'Preferences'
In the left column select 'Updates'
Check 'Do not automatically check for critical updates'
Click OK and try again

If all else fails, you can contact our customer service at orders(at)kenzerco.com.

Continue

Template Design: Beverly Shideler

memes_lie



Kenzer & Company Knights of the Dinner Table Magazine Aces & Eights RPG Website Hackmaster Basic Kingdoms of Kalamar Campaign Setting