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Shipping Rates and Info HEADING_TITLE

WHEN WILL I RECEIVE MY ORDER?

We ship orders at least twice per week (on Mondays and Thursdays). Unfortunately, we don't have the sophisticated ERP resources to email confirmation of orders and ship dates for every order, so please use the information on this page to determine roughly when your package will arrive. If a package seems unusually delayed, feel free to contact us with questions.

Of course, we're only human, and sometimes we get delayed by sickness or other uncontrollable events that may delay our shipping process for a day or two. Significant delays (such as the entire staff being away at a convention) will be posted as a news item on our home page.

Domestic Orders: We ship orders through the United States Postal Service, so packages under 1 lb. travel First Class (approx. 3-7 business days) and packages over 1 lb. ship as Priority Mail (approx. 2-4 business days), once they leave the warehouse. We reserve the right to ship large or special orders via UPS (this is generally a good thing for you).

To improve shipping time, please include your full 9-digit zip code (instead of the basic 5-digit code) in your address information. This may help decrease the sorting time of your package as it travels through the postal system. If you don't know your 9-digit zip code, you can look it up on the USPS website by clicking here.

Foreign Orders: We happily fulfill orders from most parts of the world. Foreign orders are shipped via USPS Airmail. Most Airmail packages under 1 lb. travel First Class Airmail (approx. 1-2 weeks) and over 1 lb. travel Priority Airmail (approx. 6-10 days) after they leave the warehouse.

We know international airmail is expensive. Sadly there's little we can do to ameliorate this. However, many of our products are available in PDF format. This may be a choice to consider if you find the shipping rates excessive. Also note that certain countries have postal services that are, well, not 100% reliable. Unless we have made an address error, we cannot resend products lost by foreign mail services without charging for shipping.

Remember, these times are only estimates. Delays may occur depending on how far away you live, problems with your local post office, delivery trucks, severe weather, or so on. Please note that it is the responsibility of the USPS to deliver the order and any delay in delivery is out of our control. Customers are encouraged to contact their local postal carrier concerning delayed or lost packages. Kenzer and Company reserves the right to send promotional items, returns and special offers by other shipping methods due to differences in cost or other special circumstances.

WHEN WILL I RECEIVE MY KODT SUBSCRIPTION?

New subscriptions to the Knights of the Dinner Table comic magazine begin with the next issue to be released. Domestic subscriptions travel via USPS Bulk Mail or First Class mail, depending on which option you purchased. Bulk Mail delivery times vary, depending on the whim of each individual post office or their sorting center. It is not uncommon for Bulk Mail subscription issues to take an average of 3 weeks to arrive after they leave our warehouse.

Note that each USPS bulk mailing center has its own policies on how it handles bulk mail. Some centers treat it as first class mail, while others hold bulk mail for a period of time and then send it out in batches. If you would prefer faster shipping for your subscription, we do offer a First Class option (approx. 3-5 business days).

First Class and foreign subscription issues are shipped as normal products (see "When Will I Receive My Order?" above).

We will tweet whenever we mail subscriptions so you know your issue is on its way. You can subscribe to our Twitter feed to receive this information automagically.

WEBSTORE SHIPPING AND HANDLING CHARGES


When calculating shipping cost for discounted products, use the normal price instead of the discounted price. (We also use size and weight as factors in calculating s&h, and these don't change when a product goes on sale.)
*latest USPS postage rate increase: January 2013

Merchandise Total Domestic (USA) Canada Other Foreign
$1 - 4 $2.00 $4.00 $6.00
$4.01-10 $3.00 $7.00 $8.00
$10.01-15 $6.00 $10.00 $12.00
$15.01-50 $6.00 $20.00 $24.00
$50.01-180 $12.00 $42.00 $60.00
$180.01-250 $20.00 $50.00 $70.00
$250.01-300 $25.00 $55.00 $75.00
$300.01-500 $30.00 $60.00 $80.00
$500.01-700 $35.00 $75.00 $85.00
$700.01+ $35.00 $85.00 $95.00


















WHAT IS YOUR RETURN POLICY?

If you received a damaged item and need to exchange it for the same item, Contact Us to request a replacement. Be sure to include full details, including which product(s) is damaged and how. Be sure to include your full name, order #, and current phone number and/or email address. Do not ship the item back to us unless requested to do so. Please note that it takes us 2 to 4 weeks to process exchanges. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the transit time for you to receive the new item.

If you are returning an item as a result of our error, Contact Us as detailed above. Again, do not return the item unless requested to do so. We will provide you with the correct item or equivalent amount of product credit on our webstore.

Kenzer and Company does not accept returns of Knights of the Dinner Table subscriptions or electronic downloads.

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