Kenzer and Company usually ships once per week, with the previous week's orders packed for shipping each Monday morning. For example, if you placed an order on or between Monday the 6th and Sunday the 12th, it should ship on the following Monday the 13th or Tuesday the 14th. Unfortunately, we don't have the resources to confirm orders and ship dates for every order, so please use the information on this page to determine roughly when your package will arrive. If a package seems unusually delayed, feel free to contact us with questions.
Of course, we're only human, and sometimes we get delayed by sickness or other uncontrollable events may delay our shipping process for a day or two. Significant delays (such as the entire staff being away at a convention) will be posted as a news item on our home page.
Domestic Orders: We ship orders through the United States Postal Service, so
packages under 1 lb. travel First Class (approx. 3-7 business days) and
packages over 1 lb. ship as Priority Mail (approx. 2-4 business days), once they
leave the warehouse. Certain special offers, such as KODT bundles of back issues, may travel Media Mail (approx. 2-9 business days) as noted in their product description.
To improve shipping time, please include your full 9-digit zip code (instead of the basic 5-digit code) in your address information. This may help decrease the sorting time of your package as it travels through the postal system. If you don't know your 9-digit zip code, you can look it up on the USPS website by clicking here.
Foreign Orders: Foreign orders travel USPS Airmail. Most Airmail packages under 1 lb. travel First Class Airmail (approx. 1-2 weeks) and over 1 lb. travel Priority Airmail (approx. 6-10 days) after they leave the warehouse.
Remember, these times are only estimates. Delays may occur depending on
how far away you live, problems with your local post office, delivery trucks, severe weather, or
so on. Please note that it is the responsibility of the USPS to deliver the order and any delay in delivery is out of our control. Customers are encouraged to contact their local postal carrier concerning
delayed or lost packages. Kenzer and Company reserves the right to send promotional items, returns and special offers by other shipping methods due to differences in cost or other special circumstances.
New subscriptions to the Knights of the Dinner Table comic magazine
begin with the next issue to be released. Domestic subscriptions travel via USPS Bulk
Mail or First Class mail, depending on which option you purchased. Bulk Mail
delivery times vary, depending on the whim of each individual post office or
their sorting center. It is not uncommon for Bulk Mail subscription issues to
take an average of 3 weeks to arrive after they leave our warehouse.
Note that each USPS bulk mailing center has its own policies on how it
handles bulk mail. Some centers treat it as first class mail, while others hold
bulk mail for a period of time and then send it out in batches. If you would
prefer faster shipping for your subscription, we do offer a First Class
option (approx. 3-5 business days).
First Class and foreign subscription issues are shipped as normal products
(see "When Will I Receive My Order?" above).
When calculating shipping cost for discounted products, use the normal price
instead of the discounted price. (We also use size and weight as factors in
calculating s&h, and these don't change when a product goes on sale.)
*latest USPS postage rate increase: April 2011
|$1 - 4
Note that the shipping and handling rates given above are standard
webstore-calculated rates. S&H costs for orders placed over the phone may
vary slightly, since our live staff may be better able to judge the size and
weight of your order.
If you received a damaged item and need to exchange it for the same item, Contact Us to request a
replacement. Be sure to include full details, including which product(s) is
damaged and how. Be sure to include your full name, order #, and current phone
number and/or email address. Do not ship the item back to us unless requested to
do so. Please note that it takes us 2 to 4 weeks to process exchanges. This time
period includes the transit time for us to receive your return from the shipper,
the time it takes us to process your return once we receive it, and the transit
time for you to receive the new item.
If you are returning an item as a result of our error, Contact Us as detailed
above. Again, do not return the item unless requested to do so. We will provide
you with the correct item or equivalent amount of product credit on our
Kenzer and Company does not accept returns of Knights of the Dinner Table
subscriptions or electronic downloads.
Credit card transactions are only allowed for US and Canadian purchases.