The easiest way to download your PDF is often to go to the main page of our web site (make sure you're logged in) and look for the "You Have A Download" box on the left-hand side of the page, between the "Information" and "Quick Find" boxes:

Click on the product link, and the download box should pop up.

Alternatively, go to your "My Account" section of the website:

All downloads are good for at least 30 days and 5 attempts.

If you're having trouble downloading, here are some suggestions:
1) Turn off your security settings/programs before you try to download, then turn them back on after the download is completed. You might also consider adding http://www.kenzerco.com to your "allow list" in the security settings to avoid this problem in the future.
2) Download the file to your computer before attempting to open it. Don't try and open it directly from the download link.
3) If you receive a popup that this file has been damaged or not a supported file type, this can be related to Symantec products like Norton Personal Firewall or Norton Internet Security. If you have either of these installed, you can determine if they are causing the problem by saving the file to your computer and checking the size of the file. If the file is listed as 0 bytes you need to temporarily disable Norton Internet Security or Norton Personal Firewall. Then save the PDF file to your hard-drive again. There is also a setting in Adobe Reader that can affect performance during the download process.

Below are some steps that you can take to work around any problems that you may encounter.

Firefox / Netscape

Symptom:During the PDF download you get an error message suggesting that it could not open the PDF and that it was not a supported file type or that the file is damaged. To determine if this is related to NPF or NIS:
Option 1:
Close your browsers
Open Adobe Reader
Go the the 'Edit' menu and select 'Preferences'
In the left column select 'Internet'
Uncheck 'Display PDF in browser'
Click OK
Next time you attempt to open the PDF chose to save the file to your computer
Right click on the file after you have downloaded it and view the 'properties'
The file size will be 0 bites
Disable NIS or NPF and the file will download correctly.
Option 2:
Close Firefox or Netscape
Open the PDF with Internet Explorer

Symptom: As the PDF download is in progress, the browser 'hangs' and the PDF does not open. This is due to the plug-in that is trying to open the PDF within the browser.

Steps
Close your browsers
Open Adobe Reader
Go to the 'Edit' Menu and select 'Preferences'
In the left column select 'Internet'
Uncheck 'Display PDF in browser'
Click OK and try again

Internet Explorer

Symptom:When attempting to open a PDF the browser becomes a blank white screen. At this point the browser hangs and the PDF does not open. This is due to the plug-in that is trying to open the PDF within the browser

Steps
Close your browsers
Open Adobe Reader
Go to the 'Edit' menu and select 'Preferences'
In the left column select 'Internet'
Uncheck 'Display PDF in browser'
Click OK and try again.

Symptom:The PDF download appears to be working, but very slowly. This is typically due to Adobe attempting to update itself on the fly.

Steps
You can wait for the update and install to complete, or
Close your browsers
Open Adobe Reader
Go to the 'Edit' manu and select 'Preferences'
In the left column select 'Updates'
Check 'Do not automatically check for critical updates'
Click OK and try again

If all else fails, you can contact our customer service at orders(at)kenzerco.com.